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Medical, Prescription & Telemedicine

Medical Plan Coverage

iHerb offers three medical plan options through Blue Shield of CA and pays 100% of the plan premiums. That means you pay no medical plan costs out of your paycheck. When deciding which medical plan is right for you and your family, it is important to consider which plan will offer the right balance of out-of-pocket costs and network flexibility.

Network Plan – CA Only

The Blue Shield of CA Network Plan provides coverage through in-network doctors. You will select a primary care physician (PCP) who refers you to specialists, as needed. You are responsible for copays when you receive services. Coverage for out-of-network providers is not available with this plan. If you seek treatment from an out-of-network provider, you will be responsible for the full cost of treatment. Find an in-network provider at Blue Shield of CA.

Note: This plan is available to employees in California only.

Traditional Plan

The Blue Shield of CA Traditional Plan offers the flexibility to choose an in-network or out-of-network provider each time you need care. Keep in mind, you will save money when you visit in-network providers. Find an in-network provider at Blue Shield of CA.

Consumer Choice Plan

The Consumer Choice Plan is a PPO with a larger annual deductible and qualifies for a tax-advantaged Health Savings Account (HSA), which can be used to reimburse for qualified medical expenses and lower taxable earnings. All team members actively at work and are enrolled in the Consumer Choice Plan will be eligible for a $100 contribution each month. It will be processed through payroll and will be reflected on the first scheduled paycheck of the month and the amount will be taxable.

Medical Plan Comparison

Plan Features Network Plan
(CA only)
Traditional Plan Consumer Choice Plan
In-Network Only In-Network Out-of-Network In-Network Out-of-Network
Annual Deductible
Per Person
Per Family
$250
$500
$500
$1,000
$1,000
$2,000
$2,000
$3,300*/$4,000
$4,000
$5,600*/$8,000
Out-of-Pocket Maximum
Per Person
Per Family
$2,500
$5,000
$3,000
$6,000
$6,000
$12,000
$6,650
$13,300
$13,300
$26,600
Medical Coverage
Doctor’s Office Visits $20 copay $25 copay 40% after deductible 20% after deductible 50% after deductible
Preventive Care Visit No charge No charge Not covered No charge 50% after deductible
Specialist Visit $20 copay
$30 copay for self-referral
$30 copay 40% after deductible 20% after deductible 40% after deductible
Telemedicine Visit No charge No charge Not covered $60 copay (until deductible met) Not covered
Outpatient Surgery $100 copay 20% after deductible 40% after deductible 20% after deductible 40% after deductible
Inpatient Hospital (per stay) $250 copay $250 copay + 20% 40% after deductible 20% after deductible 40% after deductible
Emergency Room $100 copay $100 copay + 20% 20% after deductible
Urgent Care $20 copay $25 copay 40% after deductible 20% after deductible 40% after deductible
Labs and X-rays No charge 20% after deductible 40% after deductible 20% after deductible 40% after deductible
Retail Prescription Drugs (30-day supply)
Generic $15 copay $15 copay 25% + $15 copay $15 copay 25% + $15 copay
Brand Formulary $30 copay $30 copay 25% + $30 copay $30 copay 25% + $30 copay
Non-Formulary $45 copay $45 copay $25% + 45 copay $45 copay 25% + 45 copay
Mail-Order Prescription Drugs (90-day supply)
Generic $45 copay $45 copay Not covered $45 copay Not covered
Brand Formulary $90 copay $90 copay Not covered $90 copay Not covered
Non-Formulary $135 copay $135 copay Not covered $135 copay Not covered

*There is an individual deductible embedded in the family deductible. An individual with family coverage can begin receiving coinsurance benefits by meeting the individual deductible of $3,300 in network / $5,600 out of network before the meeting the family deductible. See the plan document for details.

Free In-Network Preventive Care

Annual medical and dental checkups help you stay healthy. Take care of yourself and your family by using your free in-network preventive care benefits each year. Preventive care visits allow you to take action early and keep treatable health issues from becoming chronic conditions.

Call your doctor and dentist to schedule your FREE annual checkup today! Need to find a doctor?
Visit the Blue Shield of California website: Blue Shield of CA.

Prescription Drug Coverage

iHerb medical plans come with prescription drug coverage. To find a participating pharmacy in your area or to get additional information about your prescription benefits, call the number on your ID card or visit Blue Shield of CA.

Save $ with Mail Order Prescriptions

Looking for ways to keep more dollars in your pocket? Mail order pharmacy is a great way to save time and money by having your medications delivered to your door. For medications taken regularly (such as high blood pressure or diabetes medicine), ask your doctor to provide you with a 90-day prescription.

Specialty Drugs

Specialty drugs for chronic illnesses are filled through CVS Caremark. If specialty drugs are needed, contact CVS Caremark at 800-237-2767 or visit CVS Caremark Specialty RX.

Where to Go for Care

See a Doctor 24/7 from the Comfort of Home – At No Cost to You

Feeling under the weather? Free telemedicine services save you money while giving you control of when and where you access care services. Teladoc’s virtual visits give you direct access to a licensed medical professional who can treat common conditions, such as allergies, cold or flu symptoms, earaches, rashes, pinkeye, sinus infections, and more.

HMO & PPO Teladoc visit cost: $0 copay

Register: Teladoc

Call: 800-835-2362 (800-Teladoc)

To find a Blue Shield of CA provider or hospital in your area, please visit Find A Doctor.